Privacy Policy

Privacy Policy

At Vine Homewares & Gifts, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.


 

1. Information We Collect

We collect the following personal information when you use our website or make a purchase:

• Contact Information: Name, email address, phone number, shipping address, billing address.
• Payment Information: Credit card details, PayPal account information (processed securely through third-party payment gateways).
• Usage Data: Information about your visit to our website, such as browsing activity, IP address, and device type (via cookies).

 

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing orders: To fulfill your orders and deliver products.
• Customer service: To communicate with you about your orders, respond to inquiries, and address any issues.
• Marketing: With your consent, to send you promotional offers, updates, and newsletters (you can unsubscribe at any time).
• Improving our website: To understand how our website is used and enhance the customer experience.

 

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your details with third-party service providers for the following purposes:

• Payment processing: We use trusted payment gateways (e.g., PayPal, Stripe) to securely process payments.
• Shipping and delivery: We share your information with delivery companies (e.g., Australia Post) to fulfill your orders.
• Marketing: If you opt-in to receive marketing communications, we may share your email with marketing platforms (e.g., Mailchimp) to send you promotional content.

We ensure that any third parties with whom we share your information adhere to strict confidentiality standards.


 

4. Data Security

We take reasonable steps to protect your personal data. Our website uses SSL encryption to secure your information during transactions. However, no method of data transmission over the internet is completely secure, so we cannot guarantee the absolute security of your information.


 

5. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device that allow us to remember your preferences, improve website performance, and deliver targeted advertisements. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.


 

6. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or outdated information.
• Deletion: Request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us at sales@vineshop.com.au.


 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will update the "Last Updated" date at the top of this page.


 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: sales@vineshop.com.au